Customer Service BI Analyst

Job Summary

A company is looking for a Customer Service BI Specialist.

Key Responsibilities

• Collect, organize, and analyze user data to identify behavior patterns and trends
• Develop and maintain dashboards and reports for real-time insights into key metrics
• Provide data-driven recommendations to improve team performance and operational efficiency

Required Qualifications

• Minimum of 3-5 years of experience in business intelligence or data analysis
• Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field
• Proficiency in data analysis tools such as SQL, Python, or R
• Experience with data visualization tools like Tableau or Power BI
• Strong understanding of database management and data warehousing concepts