Customer Service Collection Representative

Job Summary

A company is looking for a Customer Service & Collection Representative.

Key Responsibilities

• Manage patient accounts, including cash collection and resolution of self-pay balances
• Negotiate payment arrangements with patients through various communication methods
• Document payment commitments and maintain compliance with HIPAA regulations

Required Qualifications

• High school diploma required
• Minimum 3 years of experience in a healthcare environment preferred
• Minimum 2 years of experience in healthcare account management with customer service preferred
• Basic knowledge of medical terminology and PC applications
• Strong organizational and time management skills