Customer Service Collections Representative

Job Summary

A company is looking for a Customer Service and Collections Representative.

Key Responsibilities

• Manage patient accounts, including cash collection and resolution of self-pay balances
• Negotiate payment arrangements and validate account balances through various communication methods
• Provide information regarding the Financial Assistance Program and maintain compliance with HIPAA regulations

Required Qualifications

• High School Diploma or GED required
• Minimum 3 years of experience in a healthcare environment preferred
• Minimum 2 years of experience in healthcare account management with customer service preferred
• Basic knowledge of medical terminology and PC applications
• Ability to manage multiple priorities in a high-stress environment