Customer Service Collections Representative

Job Summary

A company is looking for a Customer Service & Collections Representative.

Key Responsibilities

• Manage patient account balances through inbound and outbound calls, ensuring cash collection and resolution
• Negotiate payment arrangements with patients and document commitments for follow-up
• Provide information regarding the Financial Assistance Program and refer calls as necessary

Required Qualifications

• High school diploma required
• Minimum 3 years of experience in a healthcare environment preferred
• Minimum 2 years of experience in healthcare account management preferred
• Basic knowledge of medical terminology and PC applications
• Strong organizational and time management skills