Customer Service Collections Representative

Job Summary

A company is looking for a Customer Service Collections Representative to provide exceptional service to clients' customers via phone and email.

Key Responsibilities

• Handle collections matters through phone and email communications
• Make outbound calls to debtors regarding outstanding debts and manage inbound customer inquiries
• Meet department productivity and quality standards while striving for first call resolution

Required Qualifications, Training, and Education

• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required
• At least 6 months of collections experience preferred
• Minimum of 1 year of previous call center and strong customer service experience preferred
• Strong analytical skills, particularly with Microsoft Excel
• Ability to work independently in a fast-paced digital environment