Customer Service Communications Partner

Job Summary

Supporting the Customer Service and Experience team, the full-time Associate Communications Partner will create content, enhance internal messaging, and serve as a key resource for team members while working remotely from Pennsylvania, Delaware, or New Jersey.

Key responsibilities

• Create and edit content, including SOPs, to engage internal customers
• Provide support for handling customer interactions and improving one-call resolution
• Assess impacts on customers and representatives when developing or updating procedures

Required qualifications

• Bachelor's degree or 2+ years of experience in professional communications, marketing, or knowledgebase management
• Strong writing and editorial judgment with the ability to simplify complex strategies
• Fluency with modern communication channels and tools
• Experience using AI for writing and editing communications
• Demonstrated project management skills