Customer Service Consultant

Job Summary

A company is looking for a Customer Service Consultant.

Key Responsibilities

• Complete a comprehensive paid training course to assist customers effectively
• Provide outstanding customer service while managing high call volumes and complex inquiries
• Convey policy information and troubleshoot customer service issues using advanced technical skills

Required Qualifications

• High School Diploma or GED required; some college preferred
• Action-oriented, high energy, and personable individuals with a desire to help customers
• Proven customer service or call center experience preferred
• Advanced computer knowledge, including proficiency in MS Office and typing skills
• Able to manage multiple tasks in a fast-paced call center environment