Customer Service Contact Specialist

Location: Remote

Compensation: Salary

Reviewed: Wed, Apr 01, 2026

This job expires in: 3 days

Job Category: Financial

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Single Point of Contact - Customer Service.

Key Responsibilities

Investigates and resolves complex customer issues and escalations
Monitors customer activity for compliance with loan agreements and conducts proactive outreach
Contributes to process improvements and ensures adherence to risk and compliance policies

Required Qualifications

Minimum 5 years of experience in customer service
Ability to conduct research and risk analysis
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
High School Diploma or GED

COMPLETE JOB DESCRIPTION

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