Customer Service Contracts Administrator

Job Summary

To support customer satisfaction, the full-time remote Customer Service Contracts Administrator will manage incoming contracts and payments, assist with cancellations and inquiries, and ensure compliance with administrative guidelines.

Key responsibilities:

• Process missing information and pending contracts while reviewing eligibility and standard guidelines
• Answer customer questions regarding contracts and cancellations, providing quotes and processing requests
• Load and balance all contract payments into the administrative system in a timely manner

Required qualifications:

• High school diploma or equivalent
• Minimum 2 years of basic administrative experience
• Proficient in Microsoft Office programs such as Outlook, Excel, and Word
• Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
• Detail-oriented and highly organized