Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to oversee task assignments and resolve customer inquiries.

Key Responsibilities

• Manage incoming service requests through various communication channels and handle escalated customer inquiries
• Dispatch service requests and maintain accurate records in company systems and databases
• Assist in training new hires and provide guidance to junior associates while suggesting process improvements

Required Qualifications

• High School Diploma or GED with 3-4 years of relevant experience
• Comprehensive understanding of processes and systems within the job function
• In-depth knowledge of Microsoft Office products
• Organizational skills and an advanced inquisitive mindset
• Advanced math skills for calculating percentages, discounts, and markups