Customer Service Coordinator
Job Summary
Working remotely, the Customer Service Coordinator will manage customer inquiries in a fast-paced support center, focusing on building positive relationships, resolving issues promptly, and improving the overall customer experience.
Key responsibilities
- Receive and resolve customer inquiries through various communication channels, ensuring timely and courteous responses
- Collaborate with the Sales Team to develop strategies for addressing customer complaints and enhancing service delivery
- Process complex orders and maintain a thorough understanding of customer needs and JW products to achieve first contact resolution
Required qualifications
- High School Diploma/GED required; Associate's Degree preferred
- 3 years of customer service experience with demonstrated product and system knowledge
- Experience with ERP systems, CRM, Salesforce, SAP, or Titan preferred
- Intermediate skill in Microsoft Office applications
- Door manufacturing experience is preferred
Complete Job Description
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