Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to manage customer concerns and service requests related to installations.

Key Responsibilities

• Receive and review customer service requests, scheduling appointments and verifying materials for repairs
• Prepare schedules for service personnel and coordinate with supervisors to address scheduling issues
• Ensure customer complaints are resolved, follow up for satisfaction, and communicate recurring issues to relevant departments

Required Qualifications

• High school diploma or GED with one year of related experience or training
• Bilingual experience (English/Spanish) preferred but not required
• Ability to learn about company products and read training materials and manuals
• Organizational skills with the ability to multitask and apply intermediate math skills
• Experience in overseeing claims and billing processes within the service department