Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to assist customers with concerns related to installations.

Key Responsibilities

• Receive and review customer service requests from builders and homeowners
• Schedule appointments, verify materials, and prepare service personnel schedules
• Ensure customer complaints are resolved and communicate recurring issues to relevant departments

Required Qualifications

• High school diploma or GED with one year of related experience or training
• Bilingual experience in English/Spanish preferred but not required
• Ability to learn about product installations and read training materials
• Organizational skills and ability to multitask effectively
• Intermediate math skills for calculations related to service tasks