Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to manage customer interactions and resolve service-related issues.

Key Responsibilities

• Receive and review customer service requests, and schedule appointments with homeowners
• Prepare schedules for service personnel and coordinate with supervisors to address scheduling issues
• Ensure customer complaints are resolved and follow up to confirm customer satisfaction

Required Qualifications

• High school diploma or GED with one year of related experience and/or training
• Bilingual experience preferred (English/Spanish)
• Ability to learn about all products related to installation
• Intermediate math skills for calculations related to service tasks
• Organizational skills and the ability to multitask effectively