Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to join their Maintenance Operations Team.

Key Responsibilities

• Handle communication with tenants and owners to ensure customer satisfaction and meet quality assurance standards
• Manage escalated maintenance issues and respond to tenant and owner inquiries in accordance with service level agreements
• Coordinate service appointments and follow up on repairs to ensure satisfactory completion by vendors

Required Qualifications

• Prior experience as a virtual assistant or remote worker
• Experience in providing excellent customer service in challenging situations
• Must have a reliable internet connection and a flexible schedule
• Fluency in English and must be based in Argentina
• Ability to be proactive and empathetic while multitasking