Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to provide information and resolve day-to-day issues in response to inquiries about products and services.

Key Responsibilities

• Answer incoming service requests via phone, chat, email, and online inquiries
• Generate and follow up on service request work orders for completion
• Update company systems, customer service databases, and spreadsheets

Required Qualifications

• High School Diploma or equivalent experience with up to 2 years of job-related experience
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Strong organizational skills with an inquisitive approach
• Basic math skills to calculate simple figures such as percentages and discounts