Customer Service Coordinator

Job Summary

A company is looking for a Coordinator, Customer Service.

Key Responsibilities

• Support Customer Service Representatives (CSRs) in handling consumer inquiries across various communication channels
• Evaluate and provide feedback on CSR interactions to enhance service quality and consumer satisfaction
• Coordinate training and development for new and existing team members while fostering a positive team environment

Required Qualifications

• Experience in customer service or a related field
• Ability to work flexible hours, including evenings and weekends
• Intermediate proficiency with PC software
• Strong ability to adapt to a fast-paced environment and manage multiple priorities
• Experience in evaluating processes and recommending improvements