Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to lead the daily operations of a contact center team.

Key Responsibilities

• Provide leadership and support to Customer Service representatives
• Coordinate service workloads and scheduling, ensuring proper coverage
• Resolve escalated customer issues and interact with internal and external partners

Required Qualifications

• Advanced computer literacy and proficiency in Microsoft Office applications
• Experience in a fast-paced production or contact center environment
• Knowledge of general medical billing, insurance, and compliance regulations
• Demonstrated ability to resolve sensitive and complex escalations
• Two years of experience in customer service, collections, or call center environment preferred