Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to handle inbound calls related to facility services for healthcare environments.

Key Responsibilities

• Answer incoming service requests via phone, chat, email, and online requests, escalating issues as necessary
• Generate and follow up on service request work orders to ensure completion
• Update company systems and customer service databases, and suggest improvements to existing processes

Required Qualifications

• High School Diploma or GED with up to 2 years of job-related experience
• Ability to follow basic work routines and standards
• Working knowledge of Microsoft Office products
• Strong organizational skills and an inquisitive mindset
• Basic math skills for simple calculations