Customer Service Coordinator

Job Summary

Building technical product knowledge, the full-time Customer Service Coordinator will respond to customer inquiries, recommend fiber products, and maintain effective relationships with various departments while working in Corning, NY.

Key responsibilities

• Respond to customer inquiries and recommend fiber products based on customer requirements
• Develop and maintain effective working relationships with internal departments and external customers
• Resolve customer payment discrepancies in collaboration with Commercial Ops

Required qualifications

• Minimum of 2 years of experience in a Customer Service or corporate environment
• Associate degree or equivalent relevant work experience
• Proficient in Microsoft programs such as Outlook, Teams, Word, and SharePoint
• Knowledge of PeopleSoft and SAP order fulfillment systems is a plus
• Strong organizational skills and ability to manage multiple tasks effectively