Customer Service Coordinator

Job Summary

Managing day-to-day operations for eCommerce customers, the full-time Customer Service Coordinator will resolve client inquiries, monitor performance metrics, and collaborate with internal teams while working remotely.

Key responsibilities

• Interact with clients and the Customer Success Manager to resolve issues and inquiries
• Monitor key performance indicators and perform root cause analysis using operating systems
• Prepare reports and support documentation for client account reviews and improvement initiatives

Required qualifications

• Bachelor's degree in Business, Logistics, or Transportation required
• Two or more years of industry-related experience required
• Two or more years of experience in fulfillment and logistics required
• Working knowledge of FBAP, TIS, ROL, and TM systems required
• Advanced knowledge of statistical and transportation analysis tools such as Minilab, SAS, and Metlab required