Customer Service Coordinator

Job Summary

Handling incoming call volumes and resolving customer inquiries, the full-time Customer Service Coordinator will manage invoice research and charge explanations while working remotely after an initial three-week onsite training in Alpharetta, GA.

Key responsibilities

• Handle incoming calls and resolve a variety of customer issues and requests
• Enter call cases into Salesforce and document interactions accurately
• Collaborate with team members to ensure exceptional customer service and support

Required qualifications

• High school diploma or GED
• One year or more of experience in the truck industry
• One year or more of customer service experience
• Familiarity with systems and tools such as Salesforce is preferred
• Intermediate proficiency in MS Office and Windows