Customer Service Coordinator

Job Summary

As an In-House Customer Service Coordinator, the full-time position will manage customer support for Field Sales, Distributors, and Dealers by troubleshooting equipment issues, coordinating repairs, and ensuring efficient service delivery through various communication channels.

Key responsibilities

• Troubleshooting customer-owned equipment to minimize downtime
• Coordinating the return of materials for repairs and managing service sale orders
• Accurately entering customer data, agreements, and invoices in alignment with departmental goals

Required qualifications

• Ability to learn and train on the Waygate product scope for troubleshooting
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
• Experience with SAP, LMS systems, and vendor management
• Demonstrated adaptability in a fast-paced environment