Customer Service Coordinator

Job Summary

Focused on enhancing client experiences, the full-time Customer Service Coordinator will manage client communications, coordinate post-purchase processes, and ensure timely payments while working remotely on a Pacific Standard Time schedule.

Key responsibilities:

• Manage day-to-day client conversations regarding post-purchase processes, including scheduling and move-out coordination
• Collaborate with accounting to ensure timely payment processing and with sales operations to verify contracts and addendums
• Act as the client advocate, guiding them in decision-making and routing inquiries to appropriate departments for resolution

Required qualifications:

• Experience in customer service or client coordination roles
• Self-motivated with the ability to work independently in a fast-paced environment
• Strong time management skills with the ability to multitask effectively
• Client-focused personality that aligns with the brand's voice
• Ability to work cross-functionally with various teams to ensure project success