Customer Service Coordinator

Job Summary

Motivated individuals will find a full-time remote Customer Service Coordinator opportunity focused on scheduling appraisal appointments, assisting homeowners with photo submissions, and providing exceptional support through various communication channels.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain insurance appraisal requirements and build trust
• Provide concierge service to homeowners using the ASSIST product, including technical support for the photo-capture app
• Maintain up-to-date work order statuses and communicate any unusual situations to management

Required qualifications

• 0-3 years of customer service experience
• Technological proficiency with mobile applications
• Ability to organize and prioritize tasks effectively
• Strong problem-solving skills and emotional intelligence
• Excellent written and oral communication skills