Customer Service Coordinator

Job Summary

Providing end-to-end support for customer inquiries, the full-time remote Customer Service Coordinator will handle incoming service requests, generate work orders, and coordinate logistics while adhering to company standards.

Key responsibilities

• Answer incoming service requests via phone, chat, email, and online, responding to customer inquiries and escalating issues as necessary
• Generate and follow up on service request work orders, ensuring timely completion and customer satisfaction
• Update company systems and databases, run ad hoc reports, and suggest process improvements for team efficiency

Required qualifications

• High School Diploma or equivalent experience with up to 2 years of job-related experience
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Strong organizational skills and an inquisitive approach to tasks
• Basic math skills for calculating simple figures such as percentages and discounts
• Ability to follow basic work routines and standards in the application of work