Customer Service Coordinator

Job Summary

Motivated individuals will find a full-time remote Customer Service Coordinator opportunity focused on scheduling appraisal appointments with insurance policyholders and assisting homeowners with a self-survey product.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain the insurance appraisal process and build trust
• Provide concierge service to homeowners using the ASSIST product, including technical support for the photo-capture app
• Keep work order statuses updated, prioritize tasks, and communicate any unusual situations to management

Required qualifications

• 0-3 years of experience in customer service or a related field
• Technological proficiency and ability to assist with technical questions
• Strong organizational skills with the ability to prioritize and meet deadlines
• High emotional intelligence and effective problem-solving abilities
• Excellent written and verbal communication skills