Customer Service Coordinator

Job Summary

Motivated individuals will find a full-time remote Customer Service Coordinator opportunity focused on scheduling appraisal appointments with insurance policyholders and assisting homeowners with the ASSIST self-survey product.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain insurance appraisal requirements and build trust
• Provide concierge service to homeowners using the ASSIST product, including technical support for the photo-capture app
• Maintain up-to-date work order statuses and communicate any unusual situations to management

Required qualifications

• 0-3 years of customer service experience
• Technological proficiency with mobile applications
• Strong organizational and prioritization skills
• Ability to solve technical problems with various variables
• Excellent communication skills, both written and oral