Customer Service Coordinator

Job Summary

Providing essential clerical and administrative support, the full-time Customer Service Coordinator will manage customer inquiries, maintain accurate records, and assist the leadership team in ensuring efficient workflows in a remote environment.

Key responsibilities

• Assist the Customer Service Leadership team with various administrative and clerical duties to ensure efficient workflows
• Monitor and distribute incoming department cases, faxes, voicemails, and emails to meet Service Level Agreements
• Access, enter, and update customer account information in Laboratory Information System and CRM software

Required qualifications

• High School Diploma or equivalent
• 1+ years of general administrative or clerical experience
• Basic knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Salesforce.com is preferred
• Ability to adhere to HIPAA, Confidentiality, and Compliance policies