Customer Service Coordinator

Job Summary

Motivated and self-directed individuals will find a full-time remote Customer Service Coordinator opportunity focused on scheduling appraisal appointments with insurance policyholders and assisting homeowners with photo submissions through a self-survey product.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain appraisal requirements and build trust
• Provide concierge service to homeowners using the ASSIST product, including technical support for the photo-capture app
• Maintain up-to-date work order statuses and communicate any unusual situations to management

Required qualifications

• Excellent communication and customer service skills with a strong technological proficiency
• Demonstrated high emotional intelligence and problem-solving abilities
• Ability to organize, prioritize work, and manage multiple assignments simultaneously
• Strong analytical skills and resourcefulness in addressing technical difficulties
• Effective at responding to inquiries from managers, underwriters, agents, and policyholders