Customer Service Coordinator

Job Summary

Providing end-to-end support for customer inquiries, the full-time remote Customer Service Coordinator will manage incoming service requests, generate work orders, and coordinate logistics while ensuring customer satisfaction.

Key responsibilities

• Answer incoming service requests via phone, chat, email, and online inquiries, escalating issues as necessary
• Generate and follow up on service request work orders to ensure timely completion
• Update customer service databases and run various ad hoc reports for review

Required qualifications

• High School Diploma or equivalent experience with up to 2 years of job-related experience
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Strong organizational skills and an inquisitive approach to problem-solving
• Basic math skills to calculate simple figures such as percentages and discounts
• Ability to follow defined work routines and standards in task execution