Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator.

Key Responsibilities:

• Contact patients to schedule medical and dental services
• Respond to inquiries and resolve issues related to appointment scheduling and service completion
• Conduct patient calls for health assessment processing, referral follow-up, and resource inquiries

Required Qualifications:

• High School diploma or GED
• 1 year of call center experience
• 1 year of customer service experience or prior military experience preferred
• Strong PC navigation skills including Microsoft Office (Excel, Word), SharePoint, and web portals
• Knowledge of relevant software and equipment, MedNet and web portal proficiency preferred