Customer Service Director

Job Summary

A company is looking for a Director of Customer Service, responsible for leading customer service operations and ensuring an exceptional service experience.

Key Responsibilities

• Oversee and maintain call center operations, including staffing, policies, and reporting
• Monitor KPIs and business metrics to improve service effectiveness and resolve customer issues
• Develop and implement customer service programs and strategies to enhance support quality and productivity

Required Qualifications

• Minimum of 10 years of management and supervisory experience
• Bachelor's degree preferred
• Experience in medical settings and call center leadership preferred
• High proficiency in Microsoft Office (Word, Excel)
• Ability to manage confidential information with professionalism