Customer Service Disputes Agent

Job Summary

A company is looking for a Call Center Disputes Agent.

Key Responsibilities

• Handle inbound calls and dispute transfers, resolving billing questions and issues effectively
• Utilize de-escalation techniques to manage upset callers and ensure patient satisfaction
• Document all interactions and maintain compliance with regulations and company policies

Required Qualifications

• High School diploma or equivalent
• 2-3 years of experience in a customer service call center environment
• Experience in using de-escalation practices for disputes
• Understanding of general insurance practices, including payments and denials
• Ability to navigate billing systems effectively