Customer Service Engagement Specialist

Job Summary

To support customer interactions, the part-time Customer Service Engagement Specialist will manage inbound and outbound communications while providing high-quality service in a fully remote capacity, averaging 20 hours per week.

Key responsibilities

• Conduct inbound and outbound customer interaction support to ensure prompt and accurate service
• Document all customer interactions and escalate priority issues to appropriate resources
• Participate in continuous quality improvement initiatives and train junior engagement specialists

Required qualifications

• High school education or equivalent
• 3-4 years of strong customer service experience, preferably in a contact center environment
• Working knowledge of computer operations and proficiency in Microsoft Word and spreadsheets
• Experience in Medicaid managed care or the insurance industry is preferred
• Typing skills of 35-40 wpm preferred