Customer Service Engineer
Job Summary
Combining technical expertise with customer support, the full-time remote Customer Service Engineer will provide empathetic technical assistance, troubleshoot issues related to Moov's SDKs and APIs, and collaborate with product and engineering teams to enhance customer experience.
Key responsibilities:
- Provide responsive technical support to customers through various channels, maintaining service objectives
- Troubleshoot and resolve customer issues with Moov's SDKs, APIs, and frontend environments
- Collaborate with product and engineering teams to improve documentation and address recurring customer questions
Required qualifications:
- 2-3 years of experience as a frontend engineer or in a similar technical role
- Proficiency in JavaScript, HTML, CSS, and modern frontend frameworks
- Familiarity with RESTful APIs and tools like Postman
- Basic understanding of Git and version control workflows
- Strong analytical and debugging skills
Complete Job Description
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