Customer Service Escalation Specialist
Location: Remote
Compensation: Salary
Reviewed: Thu, May 29, 2025
This job expires in: 6 days
Job Summary
A company is looking for a Customer Service Escalation Specialist to support the Employee Benefits Customer Service Team.
Key Responsibilities
- Design and implement efficient customer service processes for handling complex inquiries and escalations
- Oversee the resolution of complex customer issues, ensuring timely and accurate responses
- Establish quality assurance standards and prepare performance reports for senior management
Required Qualifications
- Proven experience in Customer Service/Relationship Management in Employee Benefits
- Familiarity with Life/AD&D, Dental, Vision, and Short and Long-Term Disability products
- Experience handling complex customer service teams with empathy and composure
- Ability to manage multiple issues simultaneously while ensuring timely resolutions
- Experience supporting offshore/BPO relations is preferred
COMPLETE JOB DESCRIPTION
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