Customer Service Escalation Specialist

Location: Remote
Compensation: Salary
Reviewed: Thu, May 29, 2025
This job expires in: 6 days

Job Summary

A company is looking for a Customer Service Escalation Specialist to support the Employee Benefits Customer Service Team.

Key Responsibilities
  • Design and implement efficient customer service processes for handling complex inquiries and escalations
  • Oversee the resolution of complex customer issues, ensuring timely and accurate responses
  • Establish quality assurance standards and prepare performance reports for senior management
Required Qualifications
  • Proven experience in Customer Service/Relationship Management in Employee Benefits
  • Familiarity with Life/AD&D, Dental, Vision, and Short and Long-Term Disability products
  • Experience handling complex customer service teams with empathy and composure
  • Ability to manage multiple issues simultaneously while ensuring timely resolutions
  • Experience supporting offshore/BPO relations is preferred

COMPLETE JOB DESCRIPTION

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