Customer Service Escalation Specialist

Job Summary

A company is looking for a Customer Service Escalation Specialist to assist consumers with credit report inquiries and manage escalated requests.

Key Responsibilities

• Respond to consumer calls and correspondence with professionalism and empathy
• Process disputes and submit requests to Consumer Reporting Agencies and Data Furnishers
• Manage escalated consumer interactions and coordinate with Compliance and Legal Departments as needed

Required Qualifications

• High school diploma or equivalent required
• Minimum 1 year of customer service experience
• Proficient with dual-monitor setups and web-based platforms
• Self-motivated and able to manage multiple priorities independently
• Strict adherence to confidentiality protocols regarding sensitive consumer information