Customer Service Evaluator

Job Summary

To support the development of next-generation AI career guidance, experienced Customer Service Evaluators will work remotely on a flexible contract basis, reviewing career-related questions, crafting expert-level responses, and assessing AI-generated advice.

Key responsibilities

• Review career-related questions from professionals in customer service roles
• Write high-quality "golden answers" reflecting expert-level career guidance
• Create evaluation rubrics to assess the accuracy of AI-generated career advice

Required qualifications

• Meaningful professional experience in Customer Service, Customer Support, Client Services, or Call Center Operations
• Strong understanding of career paths and growth opportunities in customer-facing roles
• Excellent written communication skills for clear and concise explanations
• Able to provide practical and actionable career advice based on real experience
• Self-motivated and reliable when working independently