Customer Service Evaluator

Job Summary

To enhance AI career guidance systems, experienced Customer Service Evaluators will work remotely on a flexible contract basis, reviewing career-related questions, crafting expert-level responses, and developing evaluation rubrics for AI-generated advice.

Key responsibilities

• Review and evaluate career-related questions submitted by professionals in customer service
• Write high-quality "golden answers" that provide expert-level career guidance
• Develop evaluation rubrics to objectively assess the accuracy of AI-generated career advice

Required qualifications

• Hands-on experience in Customer Service, Customer Support, Client Services, or Call Center Operations
• Strong understanding of career development pathways within customer-facing roles
• Excellent written communication skills with the ability to provide clear and actionable career advice
• Self-motivated and capable of managing workload independently
• No prior AI or technical experience required