Customer Service Evaluator

Job Summary

To evaluate and enhance AI-powered career guidance systems, experienced Customer Service Professionals will work remotely on a flexible contract basis, reviewing career questions, writing expert-level responses, and creating evaluation rubrics for AI-generated advice.

Key responsibilities

• Review career questions from professionals in customer service roles
• Write authoritative "golden answers" that provide expert-level career guidance
• Create evaluation rubrics to measure the quality of AI-generated career advice

Required qualifications

• Solid experience in Customer Service, Customer Support, Client Services, or Call Center Operations
• Strong understanding of career growth and skill-building in customer-facing environments
• Excellent written communication skills for clear and useful advice
• Ability to critically evaluate the quality of written guidance
• Reliable and self-directed when working remotely without direct oversight