Customer Service Guide

Job Summary

A company is looking for a Customer Service Guide - Remote.

Key Responsibilities

• Serve as the first point of contact for members and providers, handling 30-40 calls per day and managing various communication channels
• Educate customers on their health plans and assist with navigating digital tools for better healthcare understanding
• Document interactions thoroughly and ensure accurate and timely resolution of client and member inquiries while maintaining professionalism

Required Qualifications

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Associate or Bachelor's degree or recent work toward a degree is preferred
• Prior experience across multiple customer service channels such as calls, chat, text, and email
• Tech-savvy with the ability to learn and adapt quickly to multiple systems