Customer Service Lead

Job Summary

A company is looking for a Customer Service Lead to support their Contact Center in a remote capacity.

Key Responsibilities

• Lead and support customer service representatives, modeling high-quality service and professionalism
• Monitor call queues, staffing levels, and service metrics to meet performance targets
• Serve as a primary resource for operational questions, training, and issue resolution

Qualifications

• High school diploma or equivalent experience
• 7+ years of customer service or contact center experience; prior Lead/Specialist experience preferred
• Typing speed of 40+ WPM and strong technical proficiency