Customer Service Lead

Job Summary

As a crucial escalation point for resolving disputes, the full-time Customer Service Lead will support customer service operations, including order management and credit processing, while collaborating with management to train team members and promote continuous improvement in a remote setting.

Key responsibilities

• Assist with escalations and dispute resolution within the Customer Service Team to ensure high-quality service
• Collaborate with leadership to develop new department programs and support performance improvement initiatives
• Coordinate daily activities and maintain clear communication between leadership and team members

Required qualifications

• High School diploma or equivalent; college degree in a relevant field preferred
• 3-5 years of Customer Service experience, preferably in the healthcare industry
• Demonstrated experience in a lead or senior role providing guidance to team members
• Customer Service certification is preferred
• Proficiency in MS Office, ERP, CRM systems, and Salesforce