Job Summary

A company is looking for a Customer Service Lead Representative for a national remote position.

Key Responsibilities:

• Ensure quality customer service for internal and external customers, focusing on needs identification and problem-solving
• Monitor and resolve delegated customer service issues in a timely manner
• Inform and educate customers on billing/invoicing setup and procedures

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• 2+ years of Customer Service experience in insurance, medical, or behavioral health settings
• 2+ years of office experience in insurance, medical, or financial settings
• Familiarity with computer systems and ability to learn new technologies
• Must be 18 years of age or older