Customer Service Manager

Job Summary

A company is looking for a Manager, Customer Service.

Key Responsibilities

• Coordinate daily operations with the management team
• Develop and oversee the implementation of policies and procedures
• Mentor and coach direct reports to achieve operational excellence

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of healthcare experience in Revenue Cycle or Call Center Operations
• 5 years of previous management or supervisory experience
• Understanding of hospital revenue cycle processes including Patient Access and billing
• Functional knowledge of managing teams to meet KPIs and revenue metrics