Customer Service Manager

Job Summary

A company is looking for a Manager, Customer Service to lead and develop a customer service team.

Key Responsibilities

• Lead and manage a team of Customer Service Supervisors and Representatives
• Provide coaching, development, and performance management to enhance customer service quality
• Collaborate with global partners to improve customer experience and operational insights

Required Qualifications

• Bachelor's degree or equivalent experience
• 4+ years of customer service experience, preferably in eCommerce or retail
• 3+ years of management experience with direct responsibility for team development
• Strong data literacy to derive actionable insights from customer data