Customer Service Manager

Job Summary

A company is looking for a Customer Service and Scheduling Manager in Home Health, remote.

Key Responsibilities

• Manage client service operations and financial performance of the territory
• Lead and mentor a team of Client Success Coordinators and Recruiters
• Oversee day-to-day branch operations, including scheduling and customer satisfaction

Required Qualifications

• Understanding of healthcare staffing and scheduling needs
• Experience in providing high levels of customer service
• Ability to motivate and engage team members
• Solutions-oriented with independent decision-making skills
• Flexibility and adaptability to meet operational needs