Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager III.

Key Responsibilities

• Manage day-to-day operations of the Customer Service Center, fostering a customer-centric culture
• Optimize operational performance through program management and process improvement initiatives
• Oversee personnel needs, including selection, coaching, training, and performance evaluation of team members

Required Qualifications

• Bachelor's Degree in Sales/Marketing, Business Administration, or equivalent experience
• 7 years of relevant work experience in customer service or call center management
• Supervisory or management experience in a customer service environment
• Strong knowledge of customer satisfaction drivers and strategic planning
• Understanding of business processes and tools for customer and employee engagement