Customer Service Manager

Job Summary

A company is looking for a Manager of Customer Service.

Key Responsibilities

• Oversee a team of Supervisors, Team Leads, and Representatives to meet client objectives
• Manage a high-volume call center team handling 40-100+ calls per day per Representative
• Build and maintain strong relationships with clients to ensure success and performance

Required Qualifications

• High school diploma
• 5 years of leadership experience in a healthcare call center
• Experience with EMR systems such as EPIC, Meditech, or Cerner
• Proven ability to drive team performance and meet quality metrics
• Strong background in the healthcare revenue cycle industry